Privacy Policy

Wellcoaches Corporation recognizes the importance of protecting the privacy of information provided by users of our web site, certified individuals, event registrants, recipients of our e-mail newsletters and all of our members. We created this policy with a fundamental respect for our users' right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all products and services of Wellcoaches.

Information Collection and Use

Wellcoaches collects information from our web site users, members and non-members. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our members.

Registration, Membership and Certification

When registering for any training, signing up for membership, or applying for certification through our web site, users are required to give their contact information (such as name, mailing address, e-mail address and phone number). We also may collect demographic information (such as title, company information and areas of interest, etc…). For internal purposes, we use this information to communicate with members and provide requested services, and, for our web site visitors, to provide a more personalized experience on our sites. We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.

For our services that require payment (such as membership dues, events, products and journals), we also collect credit card information through our Customer Record Management System, Infusionsoft,  (such as card holder name, credit card number, billing address, credit card security code and expiration date), which is used for billing purposes only, and is not otherwise shared.

Surveys
From time to time we invite users to provide information via surveys. Participation in these surveys is completely voluntary, unless required for course completion, and the user therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys is used to monitor or improve the use and satisfaction of the our programs.

Interactive Features

At our site, we offer interactive and community features such as blog discussion forums. Note that all personal information sent or posted via such features becomes public information for which we are not responsible.

Communications from Us: Service Updates, Special Offers

In order to best serve our members, we may send updates that contain important information about our programs, membership and certification. For example, we send new students a welcoming message, and verify password and username for our password-protected sites. We may also communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail. We offer our users the option to receive information about our organization, program and other offerings. Users can choose not to receive these communications.

Automatic Data Collection

Our web sites have features that automatically collect information from users, to deliver content specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users.

We use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our site. If users reject the cookies, they may be limited in the use of some areas of our site. Additionally, we may note some of the pages the user visits on our site through the use of pixel tags (also called clear gifs). The use of cookies and pixels enable us to track and target the interests of our users to enhance the experience on our sites.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain information that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We may combine demographic information supplied by a student or member at the time of application with site usage data to provide general profiles, in aggregate non-personally identifiable form, about our users and their preferences in the content of the site. 

Correction/Updating Information
Students and members may update their personally identifiable information (such as a change in address, email, or phone number), by logging into the CustomerHub portal, or by contacting their Coach Concierge.

Security

We use industry-standard encryption technologies when transferring and receiving your information. Additionally, we implement commercially reasonable security measures at our physical facilities to protect against loss or misuse of your information.

Links

Our web sites contain links to other sites. Wellcoaches is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information. As well, we are not responsible for the misuse of Wellcoaches' name, products or services listed on other sites.

Notification and Changes

If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.

For questions about this privacy statement, or questions concerning the practices of this site or any dealings with Wellcoaches Corporation. contact: Wellcoaches Corporation, 19 Weston Rd, Wellesley, MA 02482